Frequently Asked Questions

Ordering

Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track your orders more easily.

Can I change or cancel my order after placing it?
If your order hasn't shipped yet, we may be able to change or cancel it. Please contact us at support@groveny.com as soon as possible with your order number.

What payment methods do you accept?
We accept major debit and credit cards, as well as other secure payment methods available at checkout.

Shipping & Delivery

Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the UK.

How long does delivery take?
Orders are processed within 1–3 business days and typically arrive within 5–10 business days after processing.

How will my shed be delivered?
As sheds are large items, they're delivered via a dedicated courier. Someone must be available at the delivery address to receive the package, as it usually cannot be left unattended.

Do you ship outside the UK?
Currently, we only ship to addresses within the United Kingdom.

Products

Are your sheds easy to assemble?
Our sheds come with clear assembly instructions and all necessary components. Assembly time varies by shed size, but most customers complete assembly within a few hours with a second person helping.

Are the sheds weatherproof?
Yes, our sheds are built from durable, weather-resistant materials designed to withstand the UK climate year-round.

Do the product images match what I'll receive?
Yes, though slight variations in colour may occur due to screen display settings and manufacturing batches.

Returns & Refunds

What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original packaging. See our full Return & Refund Policy for details.

What if my item arrives damaged or faulty?
Please contact us immediately at support@groveny.com with photos of the damage. We'll arrange a replacement or refund, and cover the return shipping cost.

How long do refunds take?
Once your return is received and approved, refunds are processed within 10 business days to your original payment method.

Contact

How can I get in touch with you?
You can reach us by email at support@groveny.com or by phone at +48 126 633 635. We aim to respond within 24–48 hours on business days.

Didn't find the answer you were looking for? Contact us and we'll be happy to help.