Widerrufsrecht

Last updated: August 2026

At Groveny, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this policy explains how you can return it and receive a refund.

1. Right to Cancel (Cooling-Off Period)

If you are a consumer based in the UK or EU, you have the legal right to cancel your order within 14 days of receiving your goods, without giving any reason. This is in addition to your 30-day return window described below.

To exercise this right, simply contact us at support@groveny.com before the 14-day period expires, stating your intention to cancel.

2. Returns Window

In addition to your statutory cancellation rights, we offer an extended 30-day return policy. You have 30 days from the date you receive your item to request a return.

3. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must provide proof of purchase (order number or receipt)
• Assembled or installed sheds may only be returned if faulty or not as described

4. How to Start a Return

To start a return, please contact us at:

📧 Email: support@groveny.com
📞 Phone: +48 126 633 635

Please include your order number and reason for return. Once your return is approved, we will provide you with instructions on how and where to send your package.

Please note: items sent back to us without first requesting a return will not be accepted.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it. In these cases, return shipping costs will be covered by Groveny.

6. Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

8. Late or Missing Refunds

If you haven't received a refund within the expected timeframe, please first check your bank account again, then contact your payment provider — it often takes some time before a refund is officially posted. If you've done this and still have not received your refund, please contact us at support@groveny.com.

9. Exchanges

The fastest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

10. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Items marked as final sale or clearance
• Custom or made-to-order items

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Groveny
Business operated by: Martyna Sylwia Walaszczyk
Address: 48A Czyżeminek, Rzgów, Łódzkie, 95-030, Poland
Email: support@groveny.com
Phone: +48 126 633 635